How it works
From the first phone call to the approval letter.
Most denials for eligible applicants are procedural: a missing statement, an unexplained transfer, a verification deadline that passed. Each step below is there to close one of those gaps before the county sees the file.
Free consultation
We learn about the applicant's income, assets, and care situation, then tell you plainly whether they are likely to qualify, what could get in the way, and when to file.
What we need from you
- About 15 minutes on the phone
- A rough idea of accounts and income
One agreement, one fee
You receive a written agreement with one fee that covers the application through determination. Your case manager is assigned the same day and becomes your single point of contact.
What we need from you
- Review and sign the agreement
- Authorize us to request records on your behalf
Records and preparation
We request up to 60 months of statements from each financial institution, document large deposits and withdrawals, and assemble the application to your county's requirements.
What we need from you
- Account names and institutions
- Forward any mail from banks or the county
Filing and follow-through
We submit the application, respond to every verification request from the caseworker, and stay on the file until a determination is issued. You get an update at every milestone.
What we need from you
- Nothing, unless we call with a question
Documents we typically gather
You don't need to find these before you start your application. After the consultation, your case manager sends a checklist for your situation and requests most records directly.
- Photo ID, Social Security, Medicare and insurance cards
- Up to 60 months of bank statements
- Retirement and investment account statements
- Life insurance policies
- Property deeds and tax bills
- Income award letters (Social Security, pensions)
- Vehicle titles
- Any trust, gift, or transfer documents